Published On: Thu, Dec 3rd, 2020

Nuisance cold calls: How to stop nuisance phone calls – What are your rights?


Britons receive an average of four nuisance calls each week, with almost half of Britons admitting to having their sleep disturbed by nuisance calls during the night. The mental health of Britons across the country is being tested and for many nuisance calls are causing even more unwarranted stress. Express.co.uk has compiled a guide to explain how you can stop these unwanted calls and what rights you have.

What are nuisance cold calls?

Nuisance calls are any calls or messages which are unwanted and unsolicited.

Common types of nuisance calls include prank calls, telemarketing calls and silent calls.

Nuisance marketing calls are unwanted phone calls that attempt to promote a product, service, aim or ideal to you, such as a caller could try to sell you something, offering compensation after an accident or asking you to support a particular cause.

READ MORE: Cold Caller tips: This tip can help you stop getting crank calls

If you wish to report the nuisance calls to your phone company, you should speak to your phone company and report the phone number.

Most providers offer products, services and advice to block unwanted calls, much of which is freely available.

You can find the relevant information for your phone company here:

If your phone operator is not one of the above, you should contact the company’s customer services department and ask for advice about how to stop nuisance calls.

If you receive unwanted telesales calls, automated messages or spam messages from a company and wish to stop these, you can complain to the ICO here.

You can complain to the ICO or report spam text messages by forwarding the text to 7726 for free.

If you have received a silent or abandoned call, complain to Ofcom.

Ofcom has compiled a helpful guide about how to reduce nuisance and unwanted calls and messages here.

READ MORE: Scam phone calls: Esther Rantzen issues warning to elderly

You can also consider call blocking technology which helps to reduce unwanted calls.

Some of these services are freely available, but for many, the monthly charges still apply.

Many depend upon which package you sign up to.

Services include caller display which shows you the incoming call blocking and prevents certain numbers from reaching you.

Some local councils provide call blockers through their trading standards teams.



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